Our Technical Service Team provide outstanding after sales support and customer service.
Technical Support
As an established chemical manufacturer with extensive laboratory facilities, we are pleased to be able to offer our customers comprehensive health checks on both our speciality heat transfer fluids (HTF) and aviation fluids.
Looking after your HTF
After commissioning, we recommend that installed heat transfer fluids are checked at least once every six months. A basic check should include firstly a visual inspection to identify any colour degradation, then testing the refractive index – which looks for product concentration and checking the pH level – we recommend this should be between 7-9.
For further information on system monitoring and product support, please contact us.
Customer Service
We believe in providing an exceptional customer experience, every time. Our customer service team is empowered to do all that they are able to not just meet our customers’ needs but to exceed them, and we are proud of the reputation we have developed for not just providing the highest quality, most efficient, and most effective products on the market, but for treating our customers with true care, attention and personal service.
The long-standing nature of many of our customer relationships is testament to the ease of working with Kilfrost, and we’d love to look after you too.
Do get in touch with a member of our team to learn more.
Best Practice Guides
Kilfrost’s industry knowledge and expertise has been captured in Best Practice Guides. Updated annually with all the latest information on current products and best practice on how to use and care for fluids, Kilfrost issues the latest edition prior to the start of the new winter season.
Laboratory Support - Speciality Fluid Testing
Kilfrost offers a service of comprehensive heat transfer fluid health checks to its customers. After commissioning, Kilfrost recommends checking installed heat transfer fluids at least once every six months.
Basic checks include:
Refractive Index (for product concentration),
pH (between 7 and 9 is recommended),
Visual inspection (for any colour degradation).
For further information on system monitoring and product support, please contact us.
A Thermal Fluid Test Kit is available from Kilfrost to monitor the health of all Kilfrost heat transfer fluids as part of a routine maintenance schedule.
Aviation fluid testing
At our Northumberland-based facility we have a fully equipped, controlled laboratory where customers can send samples in order to comply with SAE pre/mid-season sample analysis requirements and ensure the fluid is fit for use.
ADF laboratory testing timetable
Pre-Season (September - November)
Storage Facilities
Vehicle tanks
Vehicle nozzles
Mid-Season Check (January - March)
Vehicle nozzles
Further testing and investigations can be carried out by Kilfrost should additional support be required. Please contact the Technical Service Manager for assistance in these cases.
ADF Field Testing
In addition to prescribed pre- and mid-season laboratory testing, aircraft de-icing service providers are required to conduct specific field testing to ensure the fluids remain suitable for use.
We are able to provide advice and support regarding the use of and interpretation of results from refractive index testing, visual checks and field viscosity measurements. With the operational limits for the fluids available on the product Technical Data sheets or by request.
Do get in touch with a member of our team to learn more.
Follow our sampling checklist
Incorrect sampling procedures can lead to incorrect decisions being made from the results of non-representative samples. Therefore, it is important to take samples that are fully representative of the bulk fluid.
Aviation fluid samples should reflect what is being applied to the aircraft (and collected in a manner that simulates application) and should represent the bulk of the fluid.
When sending samples to the Kilfrost laboratory, please consider the following:
Is the sample taken from all tanks where the fluid is stored?
Are all samples taken from the middle of the fluid in the tank or thoroughly purged outlet?
If you’ve previously had an issue has the tank been recirculated and resampled?
Are you using a clean, 500ml high density polypropylene (HDPE) bottle?
Have samples been taken from all nozzles?
Have all samples been inspected for contamination or discolouration?
Have all samples guarded against water contamination?
Has the refractive index been tested, recorded and is it correct?
Is your sample clearly labelled with airport name, customer and contact details?
Is your sample well packaged to prevent leakages, and are you sending via a tracking service?
Have you confirmed to the Kilfrost Technical Support Team that your samples have been sent?
If you have any questions regarding our testing capabilities or your samples, please contact us.
